Our client offers liability insurance for medical entities, medical experiments insurance and group life insurance for companies.
We prepared a comprehensive digitization of the insurer’s key business processes: risk assessment (underwrititng), claims settlement and policy settlement and cost documents. All processes were standardized and unified on a single low-code platform for the entire end-to-end process flow. We provided digitalization of cooperation with internal and external adjusters and supervision of outgoing and incoming correspondence during the claims process. We also provided oversight of budget provisioning in the Claims Settlement process.
We ensured compliance with the Polish Financial Supervisory Commission’s (FSC) requirements for insurance market entities and the company’s SAS VA-based reporting requirements.
Automation and digitization of processes have enabled faster and more precise risk assessments, allowing for better management of potential risks. As a result, the time required to analyze and resolve claims has been significantly reduced, saving resources and increasing customer satisfaction. The introduction of modern technology has also enabled better monitoring and documentation of processes, which in turn has improved the quality of work and reduced errors.